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Leverages Azure AI Content Understanding, Azure AI Search, Azure OpenAI Service, Semantic Kernel, Azure SQL Database, and Cosmos DB to process large volumes of conversational data. Audio and text inputs are analyzed through event-driven pipelines to extract and vectorize key information, orchestrate intelligent responses, and power an interactive web front-end for exploring insights using natural language.
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The frontend is a **React-based web interface** that allows users to explore insights from conversations, interact with an AI-powered chatbot, and view dynamic visualizations.
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The Conversation Knowledge Mining Solution Accelerator is a robust application designed to extract actionable insights from conversational data. It leverages Azure AI services and provides an interactive user interface for querying and visualizing data. The solution is built with a modular architecture, combining a React-based frontend, a FastAPI backend, and Azure services for data processing and storage.
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This section outlines the components and interactions that power the conversational insights platform. The architecture ingests call transcripts and audio files, applies AI services for enrichment and structuring, and surfaces insights via an interactive web experience.
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