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Example: Hardware Compatibility Issue

Title: Surface Go 2 - Touchscreen works in installer but not after installation

Device Information

Board/Device: Surface Go 2 (8GB RAM, m3-8100Y) openFyde Version: r120-15.1 stable Build Date: Pre-built image from GitHub releases

Issue Category

  • Running pre-built image on supported device
  • Hardware compatibility

Environment Setup

For Runtime Issues:

Installation Media: Samsung USB-C Flash Drive 64GB Display: Internal 10.5" touchscreen (1920x1280) Power Supply: Official Microsoft 24W charger Connected Peripherals: Surface Type Cover (works fine)

Setup Photo: Surface Go 2 Setup

Problem Description

Expected Behaviour

Touchscreen should work after installation, as it works perfectly during the installer/live session.

Actual Behaviour

After installing to internal storage and rebooting, touchscreen is completely unresponsive. It's detected in device manager but no touch events register.

Steps to Reproduce

  1. Boot openFyde from USB (touchscreen works here)
  2. Complete installation to internal storage
  3. Remove USB and reboot
  4. After first boot, touchscreen no longer responds
  5. Verified touchscreen still works by booting USB installer again

Error Messages/Logs

From dmesg after installation:
[    3.451223] input: ELAN9038:00 04F3:261A as /devices/pci0000:00/0000:00:15.0/i2c_designware.0/i2c-0/i2c-ELAN9038:00/0018:04F3:261A.0001/input/input8
[    3.451367] hid-multitouch 0018:04F3:261A.0001: input,hidraw0: I2C HID v1.00 Device [ELAN9038:00 04F3:261A] on i2c-ELAN9038:00
[    3.455892] i2c_hid i2c-ELAN9038:00: failed to set power state: -121

Output of xinput list:
⎡ Virtual core pointer                          id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎜   ↳ Surface Type Cover Mouse                  id=7    [slave  pointer  (2)]
⎣ Virtual core keyboard                         id=3    [master keyboard (2)]
    ↳ Surface Type Cover Keyboard               id=6    [slave  keyboard (3)]

Note: ELAN touchscreen not listed in xinput

Additional Information

What I've Tried

  • Reinstalled 3 times with same result
  • Tried both UEFI and Legacy boot modes
  • Disabled secure boot
  • Updated to latest firmware from Microsoft
  • Tried adding i8042.reset to kernel parameters
  • Checked for firmware files in /lib/firmware/

Related Issues/Links

Possible Solution

The power state error suggests the touchscreen might need a specific initialisation sequence after installation. The driver loads but fails to properly power on the device.