Password Reset Issue

[akhilesh0598-source]

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Hello GitHub Support,

I am unable to access my GitHub account because I forgot my password. When I try to reset it using my email [email protected], I get this error:

"That address is either invalid, not a verified primary email or is not associated with a personal user account. Organization billing emails are only for notifications."

My username is akhilesh0598. This is the email I used to register the account.

I created this new account just to ask for help. I’ve seen others discussion say only GitHub team members can fix this issue.

Please assist me in recovering my original account as soon as possible.

[rootsom]

Hi there,

It looks like you're trying to recover access to your original GitHub account (username: akhilesh0598) but are getting an error when attempting to reset your password via your email address.

The error message:

"That address is either invalid, not a verified primary email or is not associated with a personal user account. Organization billing emails are only for notifications."

usually means one of the following:

The email you're entering isn’t linked to your GitHub account (maybe a typo or it was changed).

The email exists but is not verified, so GitHub doesn’t allow a reset.

The email is associated with an organization rather than a personal user account.

✅ What you should do:
Since only GitHub Support can handle account recovery, here’s how to contact them directly:

Go to: https://support.github.com/contact

Select “Account Recovery”.

Include this info in the message:

Your GitHub username (e.g., akhilesh0598)

The email address you think is connected to it

A brief explanation (like you wrote above)

You can also mention that you created a temporary account just to reach out.

GitHub Support may take a few days to respond, but they do handle these requests privately for security reasons. Just make sure to check your inbox (and spam folder) for their reply.

Hope this helps—and good luck getting your account back!

[mecodeatlas]

Welcome to the GitHub Community, @akhilesh0598-source, we're happy you're here! You are more likely to get a useful response if you are posting your question in the applicable category and are explicit about what your project entails--giving a few more details might help someone give you a nudge in the right direction. I've gone ahead and moved it for you. Good luck!

[Zakeer2811]

GitHub Account Recovery – Email Not Recognized

If you're getting this error:

"That address is either invalid, not a verified primary email or is not associated with a personal user account..."

It means:

• The email you're using ([email protected]) is not the verified primary email on your GitHub account.
• Or, it's only linked to an organization or not linked at all to your personal account.

What You Can Do:

Steps to Recover GitHub Account with Unverified Email:

1. Verify Email Address:

   • Check your inbox for a verification email from GitHub.
   • Click the verification link to confirm your email address.
   • If you don't receive the email, check your spam/junk folder.

• If the email address is not recognized or you cannot verify it, GitHub provides an option to unlink your email from a locked account.
• Visit the GitHub support page for more information on unlinking your email: [Unlinking your email address from a locked account](https://docs.github.com/en/account-and-profile/setting-up-and-managing-your-personal-account-on-github/managing-your-personal-account/unlinking-your-email-address-from-a-locked-account).(docs.github.com)

2. Try Other Emails: Think of any other email you may have used when creating the account. Try signing in or resetting the password with those.

3. Check Old Emails: Look for any GitHub notification emails in your inboxes. The “To:” address in those emails shows the email GitHub has on file.

4. Contact GitHub Support:

   • Go to: https://support.github.com/contact

   • Select: "Account Recovery"

   • Provide:

     • Your username (akhilesh0598)
     • The email you're trying to use
     • Explain the issue exactly as you did above

Note: GitHub Support typically does not restore access to accounts with 2FA enabled if you lose your 2FA credentials or recovery methods. It's crucial to use existing account recovery methods. ([docs.github.com]3)

Note: If the email was never verified on the original account, GitHub may not be able to help. They can't restore access unless the email is linked and verified.

5. Enable Two-Factor Authentication (2FA):

   • For added security, enable 2FA in your GitHub account settings.
   • This step helps prevent future account lockouts.([github.blog]2)

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