Access to GitHub Copilot suspended, need assistance

[tuankiet-0405]

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Hello GitHub Support/Community,

I am reaching out because my access to GitHub Copilot has been suspended due to what seems to be a false positive detection by your abuse-detection systems.

Here is the message I received from GitHub Security:

"Recent activity on your account has caught the attention of our abuse-detection systems. This activity may have included use of Copilot via scripted interactions, an otherwise deliberately unusual or strenuous nature, or use of multiple accounts to circumvent usage limits."

I believe that I have not engaged in any of the activities mentioned, such as using scripted interactions or circumventing usage limits. I understand and respect GitHub's policies, and I strive to follow the rules regarding the use of Copilot.

Here are some additional points that might help clarify the situation:

1. I have not used Copilot in an automated manner or in a way that would put undue strain on GitHub's servers.

2. I have not engaged in any behavior that could be classified as "excessive automated bulk activity."

3. I believe this may be a false positive by the abuse-detection system, and I am seeking assistance to resolve this issue.

Could you kindly review the situation and assist me in restoring access to GitHub Copilot?

I would appreciate any guidance on how to proceed, as I am a regular user of GitHub and value the services provided, especially Copilot.

Thank you for your attention to this matter.

Sincerely,
@tuankiet-0405

[Saksham-Goel1107]

Hello there,

I understand your frustration with having your GitHub Copilot access suspended unexpectedly. This can happen when GitHub's automated systems flag an account for potential terms of service violations. Here's what I recommend doing:

1.Submit a Support Request: If you haven't already, file a formal support request through GitHub Support at support.github.com with detailed information about your account and usage patterns.

2. Provide Context: In your support request, explain:

3. Your typical usage patterns

The specific projects you were working on

Any recent changes in your usage that might have triggered the system

Check Billing Information: Ensure your payment method is up-to-date and there are no issues with your subscription payment if you're on a paid plan.

[davevad93]

Hi @tuankiet-0405,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[tuankiet-0405]

okk, tks youuu