When my Pro+ subscription (upgraded from Pro) was canceled, only the upgrade cost was refunded—not the full amount. #194980
Replies: 5 comments 9 replies
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From what you described, it sounds like GitHub only refunded the Pro+ upgrade charge separately and did not automatically prorate the remaining unused portion of the original Copilot Pro yearly subscription. Since billing/refund issues are usually handled manually by GitHub Support, the best next step would be:
Because your ticket has already been open for 7 days, you could also reply to the existing support email/thread to bump the request instead of opening a completely new one. Hopefully support can manually review and adjust the remaining balance for you. |
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Hello xrkk 👋 When you upgraded from Copilot Pro → Pro+, GitHub handled that change using proration, not refunds. This means the remaining value of your original plan isn't treated as something refundable later. It's already factored into the billing transition. 📃 What The Policy Says (1) (2):
- Upgrades are prorated
- Canceling does NOT refund unused time
- Cancellation only stops future billing
- Prorated refunds only happen in specific cases (e.g., forced plan changes)
📌In Summary
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Anyone Can Help? Ticket Still Not Solved! |
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From what you described, this looks like a billing proration issue between the original Copilot Pro yearly plan and the upgraded Pro+ plan. When you upgrade a yearly subscription, GitHub typically applies proration, and the remaining value of the original plan is not always automatically refunded after a later cancellation. Since you already received the refund for the Pro+ upgrade ($314.05), the original $100 Copilot Pro plan is treated separately in their billing system. Any refund for the unused portion usually requires manual review. What you can do next:
Only GitHub Billing Support can confirm whether an additional prorated refund is applicable in your case, so following up on the existing ticket is the most effective step. |
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🏷️ Discussion Type
Question
💬 Feature/Topic Area
Copilot in GitHub
Body
I paid $100 for a yearly Copilot Pro subscription on January 2, 2026, and then paid $314.05 on March 20, 2026, to upgrade it to a Copilot Pro + yearly subscription.
At that time, I had used 3 months of Copilot Pro.
On April 28, 2026, I canceled Copilot Pro + (You Know Why) and requested a refund.
The good news is that the $314.05 paid on March 20 was fully refunded, but the $100 paid on January 2 was not refunded at all.
I understand that the full $100 should not be refunded, since I did use 3 months of the service. However, the remaining amount must be returned to me.
I opened a ticket for this 7 days ago, but nobody replied.
Please help me process a refund for the amount I am rightfully owed.
Thank you.
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