When my Pro+ subscription (upgraded from Pro) was canceled, only the upgrade cost was refunded—not the full amount.

[xrkk]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I paid $100 for a yearly Copilot Pro subscription on January 2, 2026, and then paid $314.05 on March 20, 2026, to upgrade it to a Copilot Pro + yearly subscription.
At that time, I had used 3 months of Copilot Pro.
On April 28, 2026, I canceled Copilot Pro + (You Know Why) and requested a refund.
The good news is that the $314.05 paid on March 20 was fully refunded, but the $100 paid on January 2 was not refunded at all.
I understand that the full $100 should not be refunded, since I did use 3 months of the service. However, the remaining amount must be returned to me.
I opened a ticket for this 7 days ago, but nobody replied.
Please help me process a refund for the amount I am rightfully owed.
Thank you.

[vshivam1729]

From what you described, it sounds like GitHub only refunded the Pro+ upgrade charge separately and did not automatically prorate the remaining unused portion of the original Copilot Pro yearly subscription.

Since billing/refund issues are usually handled manually by GitHub Support, the best next step would be:

1. Open a support ticket directly through GitHub Support:
   https://support.github.com/contact/billing

2. Include:

   • the original Copilot Pro purchase date
   • the upgrade date to Pro+
   • the cancellation date
   • screenshots/invoice IDs if available

3. Mention specifically that you are requesting a prorated refund for the unused portion of the original yearly Copilot Pro subscription after the upgrade.

Because your ticket has already been open for 7 days, you could also reply to the existing support email/thread to bump the request instead of opening a completely new one.

Hopefully support can manually review and adjust the remaining balance for you.

[Natookie]

Hello xrkk 👋
Your expectation about the remaining $100 does make sense logically, but GitHub's current billing policy might not support a refund for the unused months. This means they're not obligated to refund it.

When you upgraded from Copilot Pro → Pro+, GitHub handled that change using proration, not refunds. This means the remaining value of your original plan isn't treated as something refundable later. It's already factored into the billing transition.

📃 What The Policy Says (1) (2):

---

- Upgrades are prorated

If you upgrade your plan (for example, from Copilot Pro to Copilot Pro+), the change is immediate. You are charged a prorated amount for the new plan.

- Canceling does NOT refund unused time

No refunds are issued for unused time in the current cycle.

- Cancellation only stops future billing

The cancellation will take effect at the end of your current billing cycle

- Prorated refunds only happen in specific cases (e.g., forced plan changes)

You will receive a prorated refund for any remaining portion of your personal plan's current billing cycle

📌In Summary

---

• You used ~3 months of the $100 plan
• You upgraded, handled via proration
• You later canceled, GitHub policy said no refund for unused time
  So the $314.05 refund makes sense (recent plan cancellation case). The remaining $100 is not automatically refundable under policy

⚠️Disclaimer
I haven't personally used a Copilot subscription, so this is based on interpreting GitHub's published billing policy. There's also a chance i may be misunderstanding part of your situation or missing context

[xrkk]

Normally, you'd be right. But last month, Copilot revised its policy and stated that between April 20 and May 20, subscribers could apply for a refund—and usage in April would be free—because they knew they were rolling out a new pricing structure that most of their existing users would reject. Under their own policy, my request for a refund of about $70 is completely reasonable.

[xrkk]

And here's the thing: after canceling my Pro+ subscription, my Copilot subscription just vanished—not downgraded to Pro, not to Free, but completely disappeared. So I paid $100 for two months of Pro and almost a month of Pro+. That makes no sense. If they're not going to refund my original payment, the bare minimum would be to give me back my annual Pro subscription. But honestly, I don't even want to use Copilot anymore—I've moved to Cursor.

[rfoerthe]

I am in a similar situation. After GitHub removed the Opus models from the Pro membership in April, I upgraded my subscription to Pro+. Shortly afterwards, the new billing model was announced. Frustrated by this, I cancelled the Pro+ subscription again. After that, I was moved to the free plan, but I did not receive a refund for my original annual Pro membership. I have already opened a support ticket, but the issue has not yet been finally resolved.

[xrkk]

Anyone Can Help? Ticket Still Not Solved!

[xrkk]

As I said, I created a ticket but nobody replied.

[vshivam1729]

Yeah, I understand — the problem is not that you do not know how to create a ticket. The real issue is that your ticket has not received a manual review yet.

From everything you described, this does not look like a normal “full cancellation refund denied” situation.

What likely happened is:

• the Pro → Pro+ upgrade refund was processed automatically
• but the remaining unused balance from the original yearly Pro subscription was not automatically recalculated afterward

That is why you received the $314.05 refund but not review of the remaining unused portion of the original $100 yearly plan.

So at this point, creating more tickets probably will not help much. The best chance is usually to continue updating the existing ticket/thread because it keeps all billing history attached to the same case.

When replying, I would make the request extremely specific and simple:

• you are NOT requesting a refund for the already-used months
• you are NOT requesting a second refund for the Pro+ upgrade
• you are ONLY requesting manual review of the unused remaining value from the original yearly Copilot Pro subscription after the upgrade transition

That distinction is important because automated billing systems often treat:

• cancellation refunds
• upgrade refunds
• and prorated balance adjustments

as separate processes internally.

So honestly, your confusion makes sense here. The billing policy wording is not very clear about how yearly-plan upgrades and remaining prorated balances are handled after cancellation.

At this stage, only GitHub Billing Support can finalize the adjustment, but based on your explanation, your request itself sounds reasonable and not like an abuse/refund attempt.

[leixyou]

I have the same problem. It has already been 2 weeks and I still haven't received a reply.
#4338057

[xrkk]

I have the same problem. It has already been 2 weeks and I still haven't received a reply. #4338057

I haven't got any reply yet. F* Microsoft!

[hitesh066]

From what you described, this looks like a billing proration issue between the original Copilot Pro yearly plan and the upgraded Pro+ plan.

When you upgrade a yearly subscription, GitHub typically applies proration, and the remaining value of the original plan is not always automatically refunded after a later cancellation.

Since you already received the refund for the Pro+ upgrade ($314.05), the original $100 Copilot Pro plan is treated separately in their billing system. Any refund for the unused portion usually requires manual review.

What you can do next:

• Continue following up on your existing support ticket (best option)
• Clearly mention:
  • Original Pro purchase date
  • Upgrade date to Pro+
  • Cancellation date
  • Request for manual review of unused portion of the original yearly plan

Only GitHub Billing Support can confirm whether an additional prorated refund is applicable in your case, so following up on the existing ticket is the most effective step.

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