Billing Lock Removed Account Still Not Updated

[gavin-burns-US]

🏷️ Discussion Type

Bug

Body

Please review @gavin-burns-US pro+ subscription removal - full payment yesterday - very frequent user and preview tester????

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@copilot ....

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GitHub receipt

• Date: 2026-05-14 12:31 PM PDT
• Account billed: gavin-burns-US
• Transaction ID: 9XW37303LW6143638
• Charged to: PayPal
• GitHub Copilot Usage: $143.74 USD for Apr 1, 2026 - Apr 30, 2026
• GitHub Copilot Pro+ - month: $39.00 USD for May 14, 2026 - Jun 13, 2026
• Total: $143.74 USD*

Sophia Hayes (GitHub Support) replied on May 14, 2026, 8:22 PM UTC with the plan update details, inclu

ding paused signups, usage limits, and Opus model availability changes.

The ticket was deleted after that comment:

Sophia Hayes (GitHub Support)May 14, 2026, 8:22 PM UTCHi there Gavin — thanks for reaching out.On April 20, 2026 we announced updates to GitHub Copilot Pro and Pro+ plans. These changes may affect your ability to sign up or the model options you see, and may introduce usage limits for some features.What changed (high level)Copilot Pro and Pro+ signups are temporarily paused in some cases.Some experiences now include rate limits/usage limits.Opus models are no longer available in Copilot Pro.Opus 4.5 and Opus 4.6 have been removed from Copilot Pro+. Opus 4.7 remains available in Copilot Pro+Where to find the official detailsBlog post: https://github.blog/news-insights/company-news/changes-to-github-copilot-individual-plans/Changelog: https://github.blog/changelog/2026-04-20-changes-to-github-copilot-plans-for-individuals/GitHub Community discussion (updates & Q&A): https://github.com/orgs/community/discussions/192963What you can do nextIf you're currently using Copilot Pro or Pro+: your access should continue, but you may notice updated model availability and/or usage limits depending on the feature.If you're trying to sign up for Copilot Pro or Pro+ and can't complete signup: this is expected while signups are paused. Please follow the Community discussion above for the latest updates and timing.If you need Copilot for work or ongoing team use: consider Copilot Business or Copilot Enterprise, which are managed by an organization and may be a better fit for team environments.
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[ebndev]

Hi @gavin-burns-US,

You mentioned your ticket was deleted, are you unable to continue the conversation with Support with these options?

[gavin-burns-US]

no the ticket is no longer available for my user to view /: