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Bug: Not a folder error when opening recycle bin from shortcut #15083

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@ElCunq

Description

@ElCunq

Important

Current workaround - Backup your settings in Files settings > Advanced > Export, then reinstall Files.

Description

I can't use the app after the last updates. It says "NotAFolder" when I try to open trash bin or ThisPC.
resim

Steps To Reproduce

Restart computer.
Try to open trashbin or ThisPC.
Get the error.

Requirements

Normally it should open the files but it doesn't open. I can solve it using preview version with it but it's temporary.

Files Version

3.3.0.0

Windows Version

10.0.22631.3296

Log File

debug.log

Activity

Josh65-2201

Josh65-2201 commented on Mar 30, 2024

@Josh65-2201
Member

Thanks for the report, have you tried reinstalling Files?
Make sure to export your settings by going to Files settings > Advanced > Export. then Import your settings from Files settings > Advanced > Import after reinstalling.

ElCunq

ElCunq commented on Mar 30, 2024

@ElCunq
Author

Thanks for the report, have you tried reinstalling Files? Make sure to export your settings by going to Files settings > Advanced > Export. then Import your settings from Files settings > Advanced > Import after reinstalling.

Yes I tried like 3 or 4 times both stable and preview but it didn't work. Almost all my settings same with standart so I didn't exported them. But I remember I just change preview to acrylic and "set files for default file manager" to on.

Josh65-2201

Josh65-2201 commented on Mar 30, 2024

@Josh65-2201
Member

What's shown in the path bar?

ElCunq

ElCunq commented on Mar 30, 2024

@ElCunq
Author

Shell:RecycleBinFolder and Shell:MyComputerFolder this two
Oh and the quick access part on home shows empty with this bug.

ElCunq

ElCunq commented on Mar 30, 2024

@ElCunq
Author

for again this is the recyclebin
resim

and this is the home screen
resim

T-i-a-7

T-i-a-7 commented on Apr 13, 2024

@T-i-a-7

Same problem here.

changed the title [-]Can't use the app[/-] [+]Bug: Not a folder error when opening recycle bin from shortcut[/+] on Apr 13, 2024
ElCunq

ElCunq commented on Apr 25, 2024

@ElCunq
Author

2 weeks later still no progress. That's sad.

Josh65-2201

Josh65-2201 commented on Apr 25, 2024

@Josh65-2201
Member

There still hasn't been a way to constantly reproduce this, Only you and T-i-a-7 have reported it. Unfortunately there no error in the log to go off either.

ElCunq

ElCunq commented on Apr 26, 2024

@ElCunq
Author

I'm using kaspersky as a antivirus. Can it cause to problem? @T-i-a-7 are you using same?

added
needs - reproducingIssues unable to be reproduced by the dev team
and removed on Apr 27, 2024

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    area - default file managerFeatures or bug reports relating to the default file manager settingneeds - reproducingIssues unable to be reproduced by the dev team

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          Bug: Not a folder error when opening recycle bin from shortcut · Issue #15083 · files-community/Files