Copilot Pro not activated after payment

[alaesm]

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Hello GitHub Support,

I subscribed to GitHub Copilot Pro, and the payment was processed successfully, but the Pro features (such as Claude Sonnet 4) are not yet active.

I am unable to access Claude Sonnet 4 either in Visual Studio Code or on copilot.microsoft.com.

Here are my details:

• GitHub Username: alaesm
• Email associated with the account: [email protected]
• Payment Date: 2025/07/22
• Payment Method: Credit Card

Please help me activate the Copilot Pro features as soon as possible.

Thank you.

[AniXDex]

@alaesm Hi Good To See You :)

If You Have Issues With Your Account Then U Need To Raise A Ticket To The Github CUstomer Support Because They Will Not See Your Problems Here Hope You Understand :)

[alaesm]

thanx :)

[AniXDex]

Thanks For It And If You Want Help TO Raise A Tickets Then Feel Free To Ask I WIll Surely Help You Out!

Have a Great Day :)

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @alaesm ! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you. Good luck!

[Hellsknight]

Have you had any update on this?

I have the same issue, upgraded from free plan once i used my 50 message limit, to pro but i still cant use any of the models payment has come off my credit card and my github account shows the pro subscription active.

I have raised ticket with support as well but havent heard back yet

[acsoares88]

I'm having the same problem. It's already on my credit card statement, but I'm still a free Copilot user.

[Debasish-87]

I'm having the same problem. It's already on my credit card statement, but I'm still a free Copilot user.

[Debasish-87]

i use student account

[Debasish-87]

If You Have Issues With Your Account Then U Need To Raise A Ticket To The Github CUstomer Support Because They Will Not See Your Problems Here Hope You Understand :)

[ghost]

Same problem now. I pay for PRO,GH takes tickets from copilot premium requests.

[nawi-harta]

I have the same problem, its been nearly a week now, the confirmation payment is deducted twice and now I am on a limited quota which is basically I cannot use it. I pay, got charged twice, barred, create a ticket and no reply until today.

[TomShawn]

I have the same problem. I purchased the Copilot Pro plan on Apple Store. The transaction was successful and my money was taken, but the Copilot Pro service was never activated. I tried to restore the purchase within the GitHub app, but onlt received a notification "You are already eligible for a free plan". Is it the free plan that blocks the activation? Ridiculous. I requested a refund with the Apple Store but the request was declined.

[realzydev]

I have same issue but my pro was activated for like 10min then i switched my chatgpt model then came error i got logged out from account then i logged in again and alls is gone. in my payment settings it dont shown any transactions and i dont have copilot pro.

Idk if this is a server problem so maybe it needs a hour or two i will update if i get my subscription back

[visionarymatrix]

I am facing the same issue as well. I made a payment for GitHub Copilot Pro+ on 12/10/2025 as per my billing cycle, and the subscription was active. However, the very next day, on 12/11/2025, my account was downgraded to the free version.

I have already raised a support ticket (Ticket ID: 3955632) in the GitHub Support portal, but I have not received any response for the past five days. This issue is impacting my business, so I kindly request that it be resolved at the earliest.

[sagar-bankar]

This is a common issue with GitHub Copilot Pro activations—payment processes successfully, but features (like premium models such as Claude Sonnet 4) don't show up right away due to sync delays between billing and the Copilot service.
The thread (#167046) is from July 2025 and already marked as answered, but similar problems still pop up. Here's what typically fixes it:
Quick Troubleshooting Steps

Verify Subscription Status:
Go to https://github.com/settings/billing.
Look under "Add-ons" or "Subscriptions"—it should show Copilot Pro as active with the next billing date.

Force a Sync in Your IDE (VS Code is most common):
Open VS Code.
Click the Accounts icon (bottom-left status bar).
Sign out of your GitHub account completely.
Fully restart VS Code.
Sign back in with the same account.
Check Copilot Chat or settings—it often picks up the Pro status now.

Check on copilot.microsoft.com:
Log in with your GitHub account.
See if Pro features/models appear there (sometimes web syncs faster).

Other Basics:
Clear browser cache / try incognito.
Update GitHub Copilot extension in your IDE.
Wait 30–60 minutes (propagation delays happen).

If That Doesn't Work
This is almost always a backend billing/entitlement sync issue on GitHub's side. The only reliable fix is to contact GitHub Support directly—they can manually verify the payment and push the activation.

Submit a private ticket here: https://support.github.com/contact (choose "Billing" or "Copilot").
Include: Your username, email, payment date/method, and screenshots of the charge + billing page.

Support usually resolves these within 1–3 days (faster if you follow up).
Hang in there—once activated, you'll get access to all Pro perks, including premium models. If you try the steps and share what happens, I can refine the advice! 🚀 (And this could be a great detailed reply to post elsewhere for badge progress if needed.)