No response from GitHub Support

[dr-nyt]

Select Topic Area

General

Body

After 5 days I've received no response to my GitHub Support Ticket. I would've waited more but looking at this discussion I've realized that my waiting time is very low compared to some others who have waited well over a month.

I remember when we could ask for support through email and it was generally very quick, so what has changed? Short staffed or is the ticketing system bugged?

[melvincwng]

Hey @dr-nyt, I just want to share my own experience using GitHub Support, it seems like the waiting time for a reply does vary.

Sometimes its pretty quick (got a reply within 3-4 days). While at times, I have tickets that remain open and unreplied for a number of weeks.

How long the waiting time is depends on a variety of things as you've already pointed out - e.g. the number of tickets they receive, the amount of staffing they have etc. Waiting time can also be prolonged especially for more complex issues that require some investigation (e.g. account related matters etc).

Hopefully, by posting this on GitHub Discussions, it can help increase the visibility of the issue you're facing so that a relevant @github-staff or github support enginner can follow up on that.

TLDR: I guess the only solution right now is to wait for a few days more and hopefully the relevant GitHub staff can assist you on your issue.

[dr-nyt]

I got a reply on my ticket soon after I posted this discussion post so I guess thats one way to get things done haha. Just be a Karen 🤷

[anas004uclm]

Is it normal that I've been waiting 2 weeks for a response from github tech support?

[omar-m-z-git]

it has been 4 days already and I haven't received any response from my GitHub support #3097664 @github-staff

[TheGameMaker91]

Still waiting myself. I have the stupid 2FA and had to unlink my email because the keys didn't work. Turned out I had two files for it. Oh well, but guess what? They don't delete the account after, so anybody will have access to your old repo's but you. Nice work GitHub.

@github-staff, please respond! I'm willing to remove/update this commend if you do!

[sandarbh12]

Subject - Urgent: No Response to 2FA Lockout Request – Follow-Up (#3843244, #3850273)
Dear GitHub Support, @github-staff

I’m writing to follow up on my previous request regarding a 2FA lockout on my GitHub account (associated with [your GitHub username or email]). It has been over five days since I submitted the recovery form and sent emails, but I have not received any response.

I’ve verified that my Microsoft Authenticator is synced and functioning correctly, and I’ve entered the 2FA codes promptly. Despite this, I continue to receive a “Two-factor authentication failed” error.

I do not have access to recovery codes, and I urgently need access to my repositories and development work. Please let me know the status of my recovery request or if any additional information is needed from my side.

Thank you for your time and support.

Guys plz help me recover my account i have very important assignments there please .
Best regards,
Sandarbh Bajpai
[email protected]

[mahmoodhamza1261]

my account has been flagged, i did not violate any rules, how can my account can be unflagged

[BernardZijlstra]

It's maddening there is no information on the why, just "Your account has been flagged". How is it possible to get work done when being ignored by support for a week. And that is where we are paying for every month. Github used to be my central VCS but that will end very soon.

[shubhankartrivedi]

I did same : https://github.com/orgs/community/discussions/52780

[amirminaeian]

MY account has been flagged. I'm new.pls help me.

[kafishabbir]

depending from where u are from, they might never reply

[bozkayasalihx]

my acocunt also been flagged, could someone help about that. i mean i've created ticket for that but they haven't still respond back

HELP PLEASE

github username: @bozkayasalihx

[kafishabbir]

depending from where u are from, they might never reply, they flagged by good account, never reinstated it, racist git hub, yea by mistake i opened it from restricted/sanction zone near ukraine

[chrisstef]

Dear GitHub Support Team,

I am reaching out regarding an issue with my GitHub account that I believe requires your attention.

Upon attempting to access my account from incognito mode or any other page where I am not authenticated with GitHub, I consistently encounter a 404 "page not found" error. Additionally, I have received a message stating that my account has been flagged. This has greatly hindered my ability to effectively collaborate with my team, utilize GitHub Copilot, and engage in the application process for various positions.

Given the importance of GitHub in my daily workflow, particularly in light of job applications and team collaboration, I kindly request a thorough investigation into the status of my account. Restoring full access to my account would greatly facilitate my productivity and enable me to continue contributing to projects.

Ticket: #2610547
username: chrisstef

[kafishabbir]

This was a good account, those racist githubbers flagged it

[Shion1305]

Hello GitHub Support Team, @github-staff
I've created a ticket about an application for an NPO account, but I've been experiencing very slow responses from the support team. I submitted the ticket on February 28th and received no response, prompting me to request updates multiple times. Finally, I received a response five days ago and replied promptly, but have since received no further updates.
I understand the support team handles many tickets, but could you please expedite the process so I can resolve this issue more quickly?
Thank you.

Ticket: #2638421

[DannyPreye]

Dear GitHub Support Team @github-staff,

I am writing to express my urgent need for assistance regarding my GitHub account, which has been flagged without any known reason. This issue is severely impacting my ability to collaborate with my team, as I am unable to make pull requests and contribute effectively to our projects.

I created a support ticket (#2901847) two days ago, but unfortunately, I have not received any response yet. I understand that the support team may be dealing with a high volume of requests, but this situation is critical for me. The inability to perform my duties is putting my job at risk, and I am growing increasingly anxious about the potential consequences.

As a committed and active GitHub user, I rely heavily on the platform for my work. I assure you that I have always adhered to the community guidelines and policies. If there is any specific reason for the flagging of my account, I would appreciate detailed information and guidance on how to resolve it promptly.

Thank you very much for your understanding and prompt assistance. I look forward to your positive response.

[kafishabbir]

Those incompetent fools will not reply or respond this good account of mine is flagged and removed from public visibility , dont talk to them nicely, just use bad words for them, i made a ticket 2 months ago, no response

[alanzimm85]

Please help, i need to get my account back, i sent a lot of curriculums with projects on this github account. I didn´t do nothing wrong. It's not from this account, i can´t acces the other. Ticket ID: 2921645

You have been suspended from GitHub.

This moderation action was taken after we received a report and determined that your account violates our Acceptable Use Policy prohibiting the use of our platform in direct support of unlawful attacks that cause technical harms. We do not allow anyone to use our platform in direct support of unlawful attacks that cause technical harms, such as using GitHub as a means to deliver malicious executables or as attack infrastructure, for example by organizing denial of service attacks or managing command and control servers. Technical harms means overconsumption of resources, physical damage, downtime, denial of service, or data loss, with no implicit or explicit dual-use purpose prior to the abuse occurring.

When making content moderation decisions, we consider information from a variety of sources, including: account profile data, information contained in submitted reports/notices or discovered through our own voluntarily initiated investigations, and context around the contents of the repository.

If you wish to regain access or would like to dispute that a violation occurred and can provide additional information to show that a different decision should have been reached, please review our Appeal and Reinstatement Policy and submit a request via our form.

[baharbaba]

I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved.

[ghost]

My account is also marked as spam. I've been waiting for a reply from support for about 2 weeks now. Please help @github-staff!

[Hruthik0x]

Please respond to my tickets, its been over 2 weeks now. I did not receive any response

[Rulol4]

My account is also marked for spam, it has been almost 2 months since I created my ticket and I haven’t received any response. @github-staff

[cirosantilli]

Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330

[anas004uclm]

They answered me a week ago, it took two months to respond.

[kafishabbir]

diabolicaln

[kafishabbir]

Hello git hub, i demand to know why you @github-staff blocked my good account, give a reason!!, and unblock it quickly, it is flagged and removed from public visibility. Why cant you explain !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[duaneking]

Github is down for us and we're trying to file bugs to help Github be back online and Github is literally ignoring our tickets about Github infrastructure being down

[vmertinos]

vmertinos commented on May 21
Does your claim involve content on GitHub or npm.js?

GitHub

What is the username and repository or package name that was impacted?

@vmertinos

Why are you requesting reinstatement? If you are requesting support for your account not related to moderation limits made on your account by GitHub please raise a support ticket instead.

You added a content notification to my repository or limited who is able to view my repository

Have you previously contacted GitHub about this claim?

No

Would you like to provide any additional information or context that would be helpful for our review of your reinstatement request?

Hello team.
I am getting this message "This account is flagged, and therefore cannot authorize a third party application".
I have connected my lovable.dev account to github and now i cannot transfer my code, help me please.

Ty.

I have reviewed and understand the GitHub Acceptable Use Policies and Community Guidelines.

[ahmad19]

I am super pissed that even after a week i dont have a single reply from github support. This is frustrating as hell. I cannot run github action as supposedly i have reached the limits. LOL. Wtf

[Kumala3]

I am running into the same issue and it's very frustrating!

[Kumala3]

I am pissed that I don't see a single reply from GitHub Support about my ticket, which I opened a week ago! What's wrong with GitHub Support?

[digitaldrreamer]

I'm just accepting at this point. It's been over three weeks, and no response on 3734134

[LeopoldFortunatus]

It a month already, and no response to 3813827. What's wrong with you?

[digitaldrreamer]

Been 79 days and I haven't gotten any response from Github Support in my ticket. #3734134

Real shitty. I'm thankful I didn't wait up on them and started working on something else.

[Louis-26]

Dear GitHub Support, @github-staff

I’m writing to follow up on my previous request regarding a bill information lockout (associated with [Louis-26, [email protected]]). It has been a long time since I submitted several tickets and sent emails, but I have not received any response.

Currently, I have no way to edit the bill information when I input the wrong information for the first time. It caused me unable to add payment method card, and purchase the service that I need.

Thank you for your time and support.

I really beg you to take a look at my issue as soon as possible and allow me to reset the bill information.
Best regards,
Yi Lu

[han669669]

they're not gonna reply bro, migrate to gitlab or other git hosting solutions

[han669669]

i've sent one support ticket, opened a discussion thread under general, everything's been ignored by them so far, disappointing company went down the hole after msft acquisition.

[han669669]

they're not gonna reply bro, migrate to gitlab or other git hosting solutions

https://github.com/orgs/community/discussions/182109

i've sent one support ticket, opened a discussion thread under general, everything's been ignored by them so far, disappointing company went down the hole after msft acquisition.